RESIDENTS CHARTER

Our Duty of Care to Ensure Residents Rights are Protected

We aim to provide our residents with the highest possible standard of accommodation and care. To ensure we achieve these standards, our directors and home managers adhere to a variety of documentation to which all staff are bound. The residents charter is a declaration of the rights of residents, and the duty of care Conifer Lodge carries to ensure these rights are protected.

 

THE RIGHT OF FULFILLMENT

To assist residents to achieve their full potential capacity, however limited, in respect of their physical, intellectual and social needs.


THE RIGHT OF DIGNITY

To preserve the self respect of residents by:

  • Maintaining status.

  • Affording privacy in space, belief and opinions.

  • Recognition and use, where appropriate, of talents.

  • The practice of courtesy and respect toward residents at all times.

THE RIGHT OF AUTONOMY

To maintain a resident's right to self-determination and freedom of choice, subject to limitations of group living. The provision of choice, with assistance where necessary, to express withes and preferences, including external help, for example, Doctor, Solicitor.


THE RIGHT TO INDIVIDUALITY

To respond to the individual needs of resident to enable them to maintain their particular identity in respect of beliefs and opinions.

THE RIGHT TO ESTEEM

To recognise the qualities, experiences, talents and former status of residents. To get to know relatives and visitors. To then use this information to help maintain the morale of individual residents.


THE RIGHT TO A HIGH QUALITY OF LIFE

To expect a wide range of normal activities to be available. To enable a resident to exercise freedom of choice, and to provide opportunities to go out shopping and visiting etc. To provide facilities for residents to follow their own particular religious or political pursuits and to recognise the necessity for privacy to carry them out.


THE RIGHT TO FREEDOM OF EMOTIONAL EXPRESSION

To maintain the resident's right to have normal opportunities to develop personal relationships within and outside the home.

THE RIGHT TO TAKE RISKS

To allow residents to undertake activities which contain an element of risk. The criteria being the resident's capacity to judge, and the risk to others.


THE RIGHT OF ACCESS TO ALL PERSONAL RECORDS

Residents have the right to access all of their personal records kept at the home. A resident may also nominate someone else such as the next of kin or person holding Power of Attorney to access the records on their behalf.